Welcome to Northern Rivers Surgical Supplies

The industry in which we work is very demanding, especially when caring for those with some form of permanent disability. Imagine the vast array of ‘exotic’ conditions that affect some of us. The more common ones include stroke, motor neurone disease, cerebral palsy, spina bifida, and muscular dystrophy, to name a few. Permanent injury as a result of a vehicle or other accident is another area demanding specialist attention, especially because brain damage is often involved.
Yet each of these situations predicates individual attention by a team of specialists. The human body is so complex that the equipment needed to cope with each individual client often needs to be tailored to fit. Our region was bereft of much of the equipment that ought to have been available locally to all these people. Northern Rivers Surgical Supplies has an unswerving commitment to address this shortfall. No-one else in Queensland, New South Wales or this region has taken up this challenge.

In the last four years, Northern Rivers Surgical Supplies has sought out agencies that can directly benefit the disabled and elderly market. Most of these suppliers expect a level of exclusivity and loyalty, to ensure quality of sales and service. These agencies include:

• Able Rehabilitation Supplies, for daily living aids
• Invacare Australia for daily living aids, wheelchairs, beds, patient lifters
• Otto Bock, for quality specialist wheelchairs, seating systems and accessories
• Seating Dynamics, for specialist cushion systems and back support systems
• Atama Back care, for electric lift chairs and beds
• Pride Mobility, for scooters and specialist power wheelchairs and systems
• Regency Chairs, especially for specialist palliative care chairs
• Solar Mobility, for Walkabout Australian made scooters
• Hospital at Home Sydney for high care pressure mattresses

We strive to deal with quality suppliers, because they invariably provide strong reliability and exceptional product support. These qualities translate to the kind of personalised and consistent service that the elderly and disabled deserve.

One of the difficulties to overcome with city-centric suppliers is our need to ‘sell both Holdens and Fords from the same lot’. In other words, some of the companies listed above are strong rivals to each other. In regional areas, this is immaterial. Our philosophy is that we need to meet the needs of our clientele, and they often have brand preferences.

We do and will continue to oblige at every opportunity to meet their preferences.Because our customer base is relatively immobile and often so distant from our retail outlets, we provide an outstanding delivery service. We have built up a fleet of five vans, brightly coloured and well sign-written to attend to our customer needs quickly. Our operating area comprises 130 kilometres radius of Ballina, to include the Tweed to our north, Grafton to the south, and beyond Casino and Kyogle to the west. Delivery within 48 hours is the norm, and emergency cases are serviced within four hours.